Returns & Refunds
At BioPets Co, customer satisfaction is our number one priority. We stand by the quality of our products and we want you to love what you ordered. But if something isn't right, let us know, and we will give you a full refund.
30-Day Money Back Guarantee
If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
Returns
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email customer service at support@biopetsco.com. Place the item securely in its original packaging and include your proof of purchase. We will send you all the necessary details necessary for the return/exchange via email.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Exceptions
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Questions
If you have any questions concerning our return policy, please contact us at: support@biopetsco.com
Thank you for shopping with BioPets Co. !