Shipping & Delivery
Free Worldwide Shipping
At BioPets Co, we are proud to offer FREE worldwide shipping on all orders over $40 USD. No matter where you are located, you can browse our catalog, make your purchase, and we'll deliver your products directly to your doorstep.
Processing Your Order
Once you've made your purchase, we immediately get to work. Please allow 1-3 business days for us to process your order. During this time, our team will confirm your order, pack your items with care, and prepare them for shipment.
Delivery Times
Delivery times will vary depending on your location. Generally, you can expect your order to arrive in the following timeframes:
- United States & Canada: 5-11 days
- United Kingdom & Europe: 5-11 days
- Australia & New Zealand: 6-10 days
- Rest of the World: 7-17 days
Please note these are estimated delivery times, and actual delivery times may vary due to factors out of our control.
Tracking Your Order
After your order has been shipped, we will send you an email with your tracking number. You can use this number to check the status of your order and estimated delivery date using our website's Tracking Page.
Customs & Import Duties
For orders shipped outside of the EU, please be aware that your order may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges.
Contact Us
If you have any questions about your order, or if you need assistance with shipping, please don't hesitate to contact us at support@biopetsco.com. Our customer service team is always ready to help!
Thank you for shopping with BioPets Co. !